With no end to the prevailing market uncertainty and volatility in sight, forwarders say relationships still matter, but they have become wary of long-term commitments.

“There’s still uncertainty around consumer demand,” said Tim Robertson, CEO of DHL Global Forwarding Americas, adding that consumer behaviour had become less predictable since the pandemic.

“There’s still a lot of uncertainty where volumes and demand are going to go,” agreed Brian Bourke, chief commercial officer of Seko Logistics.

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